tree planted for every purchase!

F.A.Q.s

Shipping

How long will it take to receive my order?

Orders are shipped within 3 business days from our warehouse in northern California using USPS First Class Mail and USPS First Class International Mail.

Can I get free shipping?

Yes! Get Free Shipping for orders over: - $50 for Domestic US - $120 for International orders

How much is shipping if I do not qualify for free shipping?

Shipping charges are calculated and displayed at checkout. We'll find the cheapest rates possible based on your order. We do not add any additional handling fees, you pay only actual shipping cost (if you don't have free shipping!).

Are there any other costs for international shipping?

International orders may be subject to import duties and taxes (including VAT), which are made once a shipment reaches your country. Lotus Tribe Clothing is not responsible for these charges if they are applied and are your responsibility as the customer.

Will my package be tracked?

You will receive an email with tracking information.

RETURNS

Do you provide returns or exchanges?

We want you to love your Lotus Tribe Clothing, if for any reason you decide it isn't right for you, we gladly accept returns and exchanges. Items cannot be returned if they are: - Worn or not in its original condition. - Intimate items (such as Undies) due to health/hygiene reasons - unless they arrive damaged or defective and are unworn.

How can I return or exchange an item?

To initiate a Return or Exchange, please complete the following steps: 1. Email us at LotusTribeClothing@gmail.com within 7 days of delivery so we can issue a Return Authorization Code. 2. Dispatch items back within 14 days of delivery including the RA# provided using the original packaging. 3. Upon receiving your return an exchange will be shipped or refund issued. Buyers are responsible for return postage costs. Exchanges will be shipped free of charge.

WASHING INSTRUCTIONS

What is the best way to care for my clothes?

We recommend washing in cold water, either by hand or machine, with a natural, mild, no phosphate detergent (such as Dr. Bronners Pure Castile Liquid Soap). You can then hang or tumble dry your clothes. We suggest hang drying most often, as a way to reduce energy consumption, but we do recommend using a dryer every 4th to 5th time they are washed to keep the original shape.
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